Company Overview

With offices in United States, Australia, the United Kingdom and Asia, we deliver successful solutions across multiple solutions including: Staffing, Business Intelligence, ERP Systems and CRM Software. Thousands of clients have experienced the Professional Advantage difference, and we have won a multitude of awards for our products and services.

Client focused and committed to successful outcomes for everything we do, Professional Advantage deliver robust solutions aimed at improving performance at all levels, and we are not happy unless our clients are happy. To do all this we need the very best staff, people who love what they do and people who want to be given the opportunity to do their best.


Person Overview

What sort of people fit in at Professional Advantage?

Everyone at Professional Advantage is self-sufficient, highly motivated and can work independently, with or without supervision. You are not the sort of person who waits to be told what to do, you can see the objective, use your intellect to visualize the solution, and can turn ideas into realities; this is a dynamic environment and people here have a can-do, collaborative attitude where you will never be short of help when you need it.

You must be willing and able to make your contribution at all levels, without being afraid of being put off; no one ever gets ignored at Professional Advantage for trying to make a contribution. Smart, professional and confident are essential attributes, as are pride in your work and loving what you do for a living. You should be the type of person who is self-aware and able to identify areas of self-improvement, act on that, and not be afraid to put your hand up if you need help or understanding.

If you are interested in working at Professional Advantage email us at: hr@profad.com

Professional Advantage is an equal opportunity employer. We hire without regards to race, color, religion, sex, national origin, age, disability or veterans status.

Current Opportunities

Customer Service Associate

Professional Advantage is currently seeking a full time Customer Service Associate for our growing business. This position will assist our account managers, sales staff, as well as other team members to manage new and existing customers.

Job Description

Responsibilities may include, but not limited to:

  • Monitor all new inquiries that come in via general email accounts.
  • Reply to incoming emails.
  • Answering all incoming calls.
  • Actively manage customer renewals.
  • Follow-up and collect on past due invoice.
  • Sales order processing.
  • Extensive use of Microsoft Dynamics CRM (Customer Relationship Management).
  • Maintain database of customer accounts and contracts.
  • Ensure high quality and consistent customer experience.
  • Office reception and building liaison with property management.
  • Ordering office supplies.
  • General office duties.

Experience/Requirements

  • Able to work in fast-paced environment.
  • Exceptional verbal and written communication skills.
  • Highly proficient level computer skills including Microsoft Word, PowerPoint, Excel and Outlook.
  • Excellent telephone manner.
  • Able to multi-task activities with shifting priorities.
  • Excellent time management skills.
  • Highly organized and pays vigilant attention to detail.
  • Comfortable and self-sufficient with technology.

Everyone at Professional Advantage is self-sufficient, highly motivated and can work independently, with or without supervision. You are not the sort of person who waits to be told what to do, you can see the objective, use your intellect to visualize the solution, and can turn ideas in to realities; this is a dynamic environment and people here have a can-do, collaborative attitude where you will never be short of help when you need it.

Educational Requirements:

Bachelor's degree in business, or a related field.

Benefits

This full-time position would be located in our Fargo, ND office. Salary is DOE.

Paid Vacation, Health, Dental, and Vision Benefits, Company Matched Retirement Contributions, Short Term Disability Insurance, Long Term Disability Insurance, Company Match Health Club Membership.

If you are interested in this position please email your resume to hr@profad.com