Professional Advantage wins global Microsoft customer care award
13 July 2006 - At the Microsoft Worldwide Partner Conference held in Boston , Professional Advantage was named the winner of the Microsoft Business Solutions Customer Care Excellence Award. The award builds on Professional Advantage's strong track record over its history, winning more than 40 global and regional awards.
"We've been striving to achieve the Customer Care Excellence Award for several years now. As a global award, it's a great recognition for our team and the efforts they put in every day to ensure our customers are getting the best service we can offer," said Derek Rippingale, joint managing director, Professional Advantage.
Microsoft reviewed several criteria to select Professional Advantage from a field of thousands as the winner of the Microsoft Business Solutions Customer Care Excellence award. The award honors a partner organization that truly demonstrates a commitment to excellent customer service and elevates the importance of customer retention and lifetime value. It also rewards and recognizes a partner that is building a healthy, sustainable business, and has improved its customers' lives and business success in an extraordinary way.
Professional Advantage won the award based on the range of added services it offers to customers over and above simply providing Microsoft solutions. These include:
"Our success is built on our close relationships with our partners and it's pleasing to see the great work our partners are doing to ensure we are meeting the unique needs of our customers," said Kerstin Baxter, Director Partner Group. "It's exciting to see our partners like Professional Advantage being recognized as being amongst the best in the world."
"This recognition comes at an exciting time for Professional Advantage. Our business continues to grow, both organically and through acquisition. None of this success would be possible however if we didn't continue to provide our existing customers with outstanding service and value," concluded Rippingale.